Privacy Policy
Last updated: 6th June 2025
At Mossy, we believe privacy is a fundamental right—not something you need to earn or justify. Some say, “If you’ve got nothing to hide, you’ve got nothing to fear,” but we disagree. Privacy protects our dignity, safety, and the freedom to choose how you live and work. The way we handle your data reflects this belief. We're committed to keeping your data safe and only using it when we have a good reason to.
This following explains what personal information we collect, how we use it, and your rights. Mossy is based in the UK and complies with the UK General Data Protection Regulation (UK GDPR).
If you have any questions about this policy, you can reach us at:
- Email: privacy@withmossy.com
- Address: MoveThrough Ltd, 82A James Carter Road, Suffolk, IP28 7DE
(Please note, mail must be addressed to "MoveThrough Ltd" otherwise it might not reach us.)
1. Who we are
Mossy is a project by MoveThrough Ltd. We're a private company, without any investors, and we'd like to keep it that way.
As MoveThrough Ltd., we opperate a handful of small businesses, of which Mossy is one of them. Mossy is primarily an ecommerce platform, helping you sell online with ease.
In accordance with the applicable UK and EU data protection laws, including the UK GDPR, Mossy acts as the data controller when processing personal data about you. When processing customer or end-user data through Mossy, you act as the data controller, and Mossy will act as a data processor on your behalf. As a data processor, Mossy will only process personal data in accordance with your instructions and the terms set out in our Data Processing Agreement (DPA).
2. What we collect
We collect personal data when you:
- Sign up or create an account
- Use our platform
- Contact us or request support
- Make a purchase
This data might include:
- Name and contact details
- Payment and billing information
- Business details (if applicable)
- Website usage data (e.g. pages visited, device info)
3. How we use your data
We only use your personal data when we have a lawful basis to do so. That includes:
- Providing and maintaining our services
- Processing payments and orders
- Responding to your messages
- Improving our platform
- Sending necessary service updates
We do not sell your data. Ever.
4. Sharing your data
We work with a small number of trusted services to help run Mossy. These include:
- OVH – for hosting (excl. user uploads) and databases
- Bunny – for hosting user uploads
- Postmark – for transactional and marketing emails
- Stripe – for payment processing
- Plausible – for anonymous analytics
We regularly review our sub-processors to make sure they meet our privacy and security standards. You can request a full list by emailing us.
5. How long we keep your data
We keep personal data only as long as necessary:
- For your account: as long as your account is active
- For transactions: as long as required by law (e.g. tax rules)
If you close your account, we’ll delete your data unless we have a legal reason to keep it.
6. Your rights
Under UK data protection law, you have rights, including:
- Access – Get a copy of your data
- Correction – Fix any errors
- Erasure – Ask us to delete your data
- Objection – Say no to certain uses of your data
- Portability – Move your data to another service
To exercise any of these, email us at privacy@withmossy.com. We’ll reply within 30 days.
7. Cookies and analytics
We use privacy-first analytics tools and cookies only when needed. We'll always ask for consent if cookies aren't strictly necessary. As it stands though, we do not use any cookies for marketing purposes, so no annoying cookie banners.
8. Changes to this policy
We may update this policy now and then. If we make change that we believe to be big, we’ll let you know via email or on the site, but it is ultimately your responsibility to stay informed about changes to this policy.